Commercial Terms
Business Name: Something from Japan
Business Owner: Yasue Matsuda
Address:
1-10-15 Enokojima Nishi-ku, Osaka-shi
Osaka-fu 550-0006
Japan
Contact Email: Yasue@somethingfromjapan.com
Introduction:
Welcome to Something From Japan.
Please review the following Commercial Terms carefully, as they govern all transactions, purchases, and interactions conducted through our website. By accessing this website or placing an order, you agree to be bound by these terms.
Business Model:
Something From Japan operates as a curated online store featuring trending Japanese products, unique finds, and everyday favorites sourced from across Japan.
Products are offered for retail purchase through our website and are shipped directly from Japan to eligible international destinations.
In addition to retail sales, we also offer bulk purchasing solutions for businesses, retailers, distributors, and organizations seeking larger volume purchases.
Products & Availability:
Most products are sourced from Japan. Some products may originate from other countries but are officially distributed and shipped from Japan.
Only products listed on the website are available for purchase.
Product availability may change without prior notice, and certain items may be discontinued or become temporarily unavailable.
While we strive to ship to as many countries as possible, shipping availability may vary depending on carrier restrictions, local regulations, and destination country requirements.
Standard Orders & Shipping:
Shipping costs are calculated automatically at checkout based on the shipping address, package weight, and available shipping services.
Available shipping methods, estimated delivery times, and shipping rates will be displayed during checkout.
The maximum weight permitted for a standard order is 5kg (5000g), including packaging materials.
Orders exceeding this limit must be adjusted before checkout.
Delivery times vary depending on the destination country, shipping service selected, carrier performance, and customs processing.
Shipment tracking is available for most orders. Tracking information will be provided once the shipment has been dispatched. Tracking availability may vary depending on the courier and destination country.
Box Size Policy
All standard orders are shipped using one standard box size, including single-item orders.
Bulk Purchasing:
Something From Japan offers bulk purchasing solutions for businesses, retailers, distributors, and organizations looking to source products from Japan in larger quantities.
Bulk purchasing operates as a separate service from our retail e-commerce store and is not subject to the standard ordering, pricing, payment, shipping, or fulfillment processes applicable to website purchases.
Bulk orders are available with a MOQ of one 20ft container and are handled individually based on product requirements, sourcing needs, destination country, and logistics arrangements.
Bulk pricing, product availability, shipping arrangements, delivery timelines, and payment terms are reviewed and agreed upon separately for each project.
Bulk orders may be shipped by sea freight, air freight, or other logistics solutions, depending on the destination, product type, urgency, and shipping requirements.
To submit a bulk order inquiry, customers must complete the Bulk Order Inquiry Form available on the Bulk Purchasing page. Once reviewed, our team will contact the customer with additional details regarding the process and next steps.
Payments Related To The E-commerce Store:
All payments must be completed in full at the time of purchase unless otherwise agreed in writing.
We accept payment methods displayed at checkout. Payments are processed securely through third-party payment providers.
Product prices, shipping charges, and any applicable fees will be displayed before payment confirmation.
Customs, Duties & Import Taxes:
Customs duties, VAT, import taxes, brokerage fees, and any other charges imposed by the destination country are the sole responsibility of the buyer.
All shipments are declared accurately and in accordance with applicable international shipping regulations and customs requirements.
We do not undervalue shipments or mark products as gifts.
Customs processing times vary by country and may affect delivery timelines.
Product Information Disclaimer:
Product descriptions, images, ingredients, specifications, and other information are provided for reference purposes only and are based on manufacturer information or available data.
Customers are responsible for reviewing product details and ensuring compliance with local regulations, import requirements, allergies, dietary restrictions, and personal preferences.
Something From Japan does not assume responsibility for individual suitability or restrictions related to specific products.
Order Changes & Cancellations:
Orders are processed promptly after payment confirmation.
Once an order has entered the processing or shipping stage, modifications or cancellations may not be possible.
If an error occurs during checkout, customers should contact us as soon as possible. Requested changes cannot be guaranteed.
Returns & Refunds:
Due to the nature of international shipping and international product sourcing, all sales are generally considered final unless otherwise required by applicable law.
Refunds, replacements, or other resolutions may be considered in cases involving verified shipping errors, confirmed loss by the carrier, or products that arrive significantly damaged.
Supporting documentation may be required before a claim can be reviewed.
Lost Shipments:
If a shipment is confirmed lost by the carrier, our team will assist with the carrier’s claims process and help determine the appropriate resolution based on the shipping service used.
Any compensation or reimbursement is subject to the carrier’s policies, shipping service terms, and claim approval.
Limitation of Liability:
Something From Japan is not responsible for delays, losses, damages, customs actions, delivery failures, or other events caused by shipping carriers, customs authorities, governmental agencies, force majeure events, or circumstances beyond our reasonable control.
To the fullest extent permitted by law, any liability shall be limited to the amount paid for the products associated with the order.
Governing Law:
These Commercial Terms shall be governed by and interpreted in accordance with the laws of Japan.
Any dispute arising from or relating to these Commercial Terms shall be subject to the exclusive jurisdiction of the courts of Japan.
Contact Information:
For questions regarding these Commercial Terms, please contact:
Email: help@somethingfromjapan.com